Noesis Ark
Refund Policy
Last updated: November 2025
We want you to enjoy your learning experience with Noesis Ark, operated by Fokea Consulting Ltd (Hong Kong). The following refund terms apply to all purchases made through our website or associated platforms.
1. General Policy
All course purchases, enrolments, and digital product sales are final once access has been granted. However, we understand that circumstances may vary, so we have created a fair and transparent refund policy to protect both our learners and our business.
2. Cooling-Off Period
If you change your mind after purchasing a digital course, you may be eligible for a Cooling-Off Period refund.
- You have 14 days from the date of purchase to request a refund, provided that you have not yet accessed or downloaded the course materials.
- Once the digital content has been accessed, streamed, or downloaded, the Cooling-Off Period no longer applies, and no refund will be granted.
To request a refund within this period, contact us at info@noesisark.com with your order details.
3. EU/UK Right of Withdrawal
If you are a customer residing in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal for online purchases.
However, by purchasing and accessing digital content (such as a course), you acknowledge and agree that you lose your right of withdrawal once the digital product has been delivered or accessed. This is in accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations (2013).
If you have not accessed the course materials and wish to withdraw your purchase within 14 days, please email [Insert email address], and we will process your refund promptly.
4. Satisfaction Guarantee
We are committed to your satisfaction. If you complete the first module of your course and genuinely feel it does not deliver the promised value, you may request a refund within 7 days of starting the course.
To be eligible, you must demonstrate course participation (e.g., module completion or login records). This helps us improve our program and ensure fair use of our refund guarantee.
All refund requests under this guarantee will be reviewed in good faith and processed within 10 business days if approved.
5. Refund Process
To request a refund, please contact us at info@noesisark.com with:
- Your full name
- Course name and purchase date
- Reason for the refund request
We will confirm receipt within 3 business days and aim to resolve all valid refund requests within 10 business days. Approved refunds will be credited to the original payment method.
6. Non-Refundable Items
The following items and services are non-refundable:
- Courses that have been accessed or completed
- Promotional or discounted products
- Gift cards or vouchers
- Live events, workshops, or coaching sessions that have already taken place
- Fees for services that have been partially or fully delivered
7. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Updates will take effect when posted on this page. Your continued use of our services after changes are published constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about refunds or wish to submit a request, please contact:
Fokea Consulting Ltd
Hong Kong SAR